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Payment and Security
Information about the payment method
PayPal
You can pay via PayPal in our online shop. After you have selected PayPal as the payment method, you will be redirected to PayPal. There, you can authenticate with your PayPal username and password. If you do not have a PayPal account, you can register with PayPal.
In the case of returns, the amount will be credited back to your PayPal account.
In the case of returns, the amount will be credited back to your PayPal account.
Credit card
You can pay conveniently and safely with your credit card in our online shop. We accept the following credit cards: VISA and MasterCard. During the purchase process, please select the appropriate card and enter the required data in the fields provided.
In the case of a negative result in the risk assessment, this payment method is not displayed.
The credit card data is encrypted via SSL. You can recognize this on the "https" in the address bar in your browser on the payment pages. Thus, your purchase by credit card is very safe with us.
In the case of returns, the corresponding amount of the debited credit card will be credited.
In the case of a negative result in the risk assessment, this payment method is not displayed.
The credit card data is encrypted via SSL. You can recognize this on the "https" in the address bar in your browser on the payment pages. Thus, your purchase by credit card is very safe with us.
In the case of returns, the corresponding amount of the debited credit card will be credited.
My payment was not assigned
The assignment of your payment is automatic. It may occasionally happen that a payment can not be assigned, for example in case of an incorrect or incomplete use. If you have not received confirmation of your payment, please check your documents for a possible chargeback of the payment. If a chargeback is not visible, please contact our customer support directly.
Important: In this case, please provide us your payment details directly, so that we can look into it - in case of a bank payment, please provide us, your bank details and the payment date, in the case of a PayPal payment, please provide us the appropriate transaction code. We will then handle your request immediately.
