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Payment and Security
In the case of returns, the amount will be credited back to your PayPal account.
In the case of a negative result in the risk assessment, this payment method is not displayed.
The credit card data is encrypted via SSL. You can recognize this on the "https" in the address bar in your browser on the payment pages. Thus, your purchase by credit card is very safe with us.
In the case of returns, the corresponding amount of the debited credit card will be credited.
My payment was not assigned
The assignment of your payment is automatic. It may occasionally happen that a payment can not be assigned, for example in case of an incorrect or incomplete use. If you have not received confirmation of your payment, please check your documents for a possible chargeback of the payment. If a chargeback is not visible, please contact our customer support directly.
Important: In this case, please provide us your payment details directly, so that we can look into it - in case of a bank payment, please provide us, your bank details and the payment date, in the case of a PayPal payment, please provide us the appropriate transaction code. We will then handle your request immediately.